Refund & Returns Policy

Thank you for shopping with ZANTRELL, LLC. We want you to feel confident when purchasing fashion and apparel from zantrell.com. This Refund & Returns Policy explains how we handle returns, refunds, exchanges, damaged items, and other order-related concerns.

You may request a return within 30 days of receiving your order. Return requests submitted after this 30-day period may not be accepted. Please contact our customer service team before sending any item back so we can provide the correct return instructions.

To be eligible for a return, clothing and fashion items must be unworn, unwashed, unused, and in their original condition. All original tags, labels, packaging, and included items should remain attached or included where applicable. Items showing signs of wear, washing, stains, odors, alterations, damage, or removed tags may not qualify for a refund.

For swimwear and other hygiene-sensitive items, returns may only be accepted when the item has not been worn and any original hygiene liner, protective strip, tags, and packaging remain intact. Items that have been worn or returned without their original hygiene protection may not be eligible for return for hygiene reasons.

To start a return, please contact us at [email protected] with your order number, the email address used at checkout, and a brief explanation of your request. If the item arrived damaged, defective, or incorrect, we may also ask for clear photos showing the item and packaging condition.

Please do not send any return package before receiving return instructions from our customer service team. Returns sent without prior approval may be delayed, refused, or returned to the sender. The appropriate return address and shipping instructions will be provided after your request has been reviewed.

If the return is due to our error, such as receiving the wrong size or item, a defective product, or an item that was damaged during delivery, we will review the situation and provide an appropriate solution. Depending on the circumstances, this may include a replacement, refund, exchange, or return shipping support.

If you request a return because of a change of mind, incorrect size or style selection, or because you no longer want the item, you will generally be responsible for the return shipping cost. Original shipping charges, if any, are normally non-refundable unless required by law or the return results from an error on our part.

Once we receive your returned item, our team will inspect its condition, including tags, packaging, and signs of wear or use. We will then notify you whether your refund has been approved. Approved refunds are normally issued to the original payment method within 3–10 business days after inspection.

After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. In most cases, the refunded amount should appear within approximately 7 business days after the refund has been completed.

If your order arrives damaged, incomplete, defective, or different from what you ordered, please contact us at [email protected] as soon as possible after delivery. Include your order number and clear photos of the item and packaging. Our customer service team will review the issue and provide the appropriate next steps.