Privacy Policy

This Privacy Policy explains how ZANTRELL, LLC collects, uses, stores, protects, and shares personal information when you visit zantrell.com, place an order, contact us, subscribe to updates, or use our website services.

By using our website, you agree that your personal information may be handled according to this Privacy Policy. If you do not agree with this policy, please stop using the website or contact us before submitting personal information.

We may collect personal information that you provide directly, such as your name, billing address, shipping address, email address, phone number, order details, account information, messages, and any information submitted through forms on our website.

We may also collect technical information automatically, including your IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, cookies, session data, and website usage information.

We use your information to process orders, confirm payments, arrange shipping, provide customer support, manage returns and refunds, send order updates, respond to inquiries, prevent fraud, improve website performance, and comply with legal obligations.

Our website is a self-hosted store built on WordPress and powered by WooCommerce. Certain website features, checkout functions, forms, analytics tools, security tools, and payment services may use plugins or third-party systems to help operate the store.

Payments are processed through trusted third-party payment service providers, such as Stripe, PayPal, or other payment options shown at checkout. ZANTRELL, LLC does not store your full card number, CVV code, or complete payment account credentials on our website.

Payment providers may collect and process payment-related information according to their own privacy policies and security standards. We only receive limited payment confirmation details needed to complete your order, manage records, and support refunds when applicable.

We use cookies and similar technologies to keep the website functional, remember cart information, support checkout, understand site performance, improve user experience, help with security, and support basic marketing or analytics features where applicable.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect cart functions, checkout, account login, form submission, or other important parts of the website.

We may share necessary personal information with service providers who help us operate the website, process payments, fulfill orders, deliver packages, provide customer support, prevent fraud, manage email communications, or maintain website security.

We do not sell your personal information. We only share information when necessary for business operations, order fulfillment, payment processing, legal compliance, fraud prevention, security protection, or with your consent where required.

We protect personal information using reasonable technical and organizational measures, including HTTPS SSL/TLS encryption for data transmission, access control, limited staff access, secure account practices, website monitoring, plugin maintenance, and data minimization where possible.

Although we take reasonable steps to protect your information, no website, server, payment system, or online transmission can be guaranteed to be completely secure. You are responsible for keeping your account login details and personal devices secure.

We keep personal information only for as long as reasonably necessary to process orders, provide services, resolve disputes, comply with accounting or legal obligations, prevent fraud, and maintain business records. Retention periods may vary depending on the type of information and legal requirements.

If you create an account on our website, you may be able to view or update certain account details after logging in. You may also contact us at [email protected] if you need help correcting inaccurate personal information related to your order or account.

GDPR Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with similar privacy laws, you may have rights under applicable data protection laws, including the General Data Protection Regulation, commonly known as GDPR.

Depending on your location and the circumstances, your GDPR rights may include the right to access your personal data, request correction, request deletion, restrict processing, object to processing, request data portability, withdraw consent, and lodge a complaint with a relevant data protection authority.

Our legal basis for processing personal information may include performance of a contract, such as processing and delivering your order; compliance with legal obligations; our legitimate interests, such as fraud prevention and website security; and your consent where required, such as optional marketing communications.

If personal information is transferred outside your country or region, we will take reasonable steps to ensure that appropriate safeguards are used where required by applicable law. Third-party providers may process information in different countries according to their own legal and security obligations.

You may contact us at [email protected] to request access, correction, deletion, restriction, or other privacy-related assistance. To protect your information, we may need to verify your identity before responding to certain privacy requests.

We may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, legal requirements, or business operations. The updated version will be posted on this page, and continued use of the website means you accept the updated policy.