Shipping Policy

Thank you for shopping with ZANTRELL, LLC. This Shipping Policy explains how orders placed through zantrell.com are processed, shipped, tracked, and handled if delivery issues occur. Please review this policy before placing an order.

Orders are usually processed within 1–3 business days after payment confirmation. Business days do not include weekends or public holidays. During busy seasons, promotional periods, or unusual order volume, processing may take slightly longer.

We currently provide shipping to Europe, the United States, and other supported regions where checkout is available. For Europe, the shipping fee is €9.99, and the estimated delivery time is usually 6–12 business days after shipment. For the United States, the shipping fee is €12.99, and the estimated delivery time is usually 7–14 business days after shipment. For other supported regions, the shipping fee is €19.99, and the estimated delivery time is usually 10–20 business days after shipment. The final available shipping option and fee will be shown at checkout based on the delivery address.

Free shipping may be available when your order reaches the free shipping threshold shown at checkout. If free shipping applies, it will be displayed before payment is completed. Shipping promotions may change from time to time and may depend on order value, destination, or current store settings.

After your order has been shipped, we will send a shipping confirmation email when tracking information is available. Tracking updates may not appear immediately, because carriers may need additional time to scan and update the package status after pickup.

Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery time may be affected by the destination, carrier workload, customs review, local delivery conditions, weather, holidays, incorrect address details, or other circumstances outside our direct control.

For orders shipped across borders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on the destination country or region. These charges are generally the responsibility of the recipient unless otherwise required by applicable law or clearly stated at checkout.

Please make sure your shipping address, contact name, phone number, and email address are accurate before completing your order. We are not responsible for delivery failure, delay, or returned packages caused by incorrect, incomplete, or unavailable address information provided at checkout.

If your package appears delayed, lost, or marked as delivered but not received, please first check your tracking details, mailbox, front desk, building office, neighbors, or local carrier location. If you still need help, contact us at [email protected] with your order number, and we will review the available carrier information and provide the next steps.