FAQ

1. How do I place an order?

You can place an order by selecting the item you want, adding it to your cart, and completing the checkout process with your shipping and payment information.

2. Do I need an account to order?

You may be able to check out as a guest, depending on the available checkout settings. Creating an account can help you review order history and manage your information more easily.

3. What currency does your website use?

Our website uses Euro as the main store currency. Any available payment total, shipping fee, tax, or applicable charge will be shown clearly at checkout before payment is completed.

4. What payment methods do you accept?

We accept the payment methods shown at checkout. Available options may vary depending on your location, device, browser, and payment provider availability. For details, please review our Payment Methods page.

5. Is my payment information secure?

Payments are processed through trusted third-party payment providers. temp does not store your full card number, CVV code, or complete payment account credentials on our website.

6. How long does order processing take?

Orders are usually processed within 1–3 business days after payment confirmation. Business days do not include weekends or public holidays.

7. Where do you ship?

We currently provide shipping to Europe, the United States, and other supported regions where checkout is available. Final shipping availability will be shown at checkout based on your delivery address.

8. How much does shipping cost?

For Europe, the shipping fee is $9.99, with an estimated delivery time of 6–12 business days after shipment. For the United States, the shipping fee is $12.99, with an estimated delivery time of 7–14 business days after shipment. For other supported regions, the shipping fee is $19.99, with an estimated delivery time of 10–20 business days after shipment.

9. How can I track my order?

Once your order has shipped and tracking information is available, we will send a shipping confirmation email. You may also use our Order Tracking page to check available shipment updates.

10. Why has my tracking not updated?

Tracking updates may take time to appear after the carrier receives the package. Delays may also happen because of carrier workload, customs review, weather, holidays, or local delivery conditions.

11. Will I need to pay customs duties or import taxes?

Customs duties, import taxes, VAT, brokerage fees, or other local charges may apply for cross-border orders. These charges are generally the responsibility of the recipient unless otherwise required by law or clearly stated at checkout.

12. Can I return my order?

You may request a return within 30 days of receiving your order. Returned items must meet the conditions explained in our Refund & Returns Policy.

13. How long does a refund take?

After we receive and inspect an approved return, refund processing may take 3–10 business days. Once issued, funds usually appear in the original payment account within about 7 business days, depending on your bank or payment provider.

14. What should I do if my order is delayed or lost?

Please first check the tracking details and local delivery location. If you still need help, contact us at [email protected] with your order number so we can review the available carrier information and provide the next steps.

15. How can I contact customer service?

You can contact us through our Contact Us page or email us at [email protected]. Our service hours are Monday to Friday, 9:00 AM to 6:00 PM CET/CEST, excluding weekends and public holidays.